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Frequently Asked Questions

Kindly enter "My Account" and then you can see the status of every order

• Pending: The order was not paid or confirmed;
• Paid: Payment information was sent, we will check and confirm;
• in Process: Order is in process;
• Shipped: Your order was shipped, you should have received the tracking details already;
• Done: Receipt of the order was confirmed.

When the order is shipped, a tracking number will be showed besides the order number and an email with tracking number will be sent to you.

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