Frequently Asked Questions
- What kinds of shipping way you can offer?
- What are the advantages and disadvantages for each way?
- How long will it take for DHL/Sing post etc?
- Why is shipping cost so expensive?
- Can I use my own shipping account?
- Can I use my own courier/ my agent to ship the goods?
- Do you guarantee the shipment?
- How can I save money on shipping?
- How long will it take for the delivery?
- If my order is lost, what should I do?
- Will I get a tracking number of the delivery from you?
- Why I can’t track my goods according to your tracking number?
- How can I return the goods to you if it is broken or wrong?
- How do you pack the products to avoid damage in transit?
- What should I do if the products are broken when I receive it?